If you log into your LeaderPass account and don't see your new pass, there are typically two reasons why:
- Using a different email address: If you use multiple email addresses, make sure to create your account with the same email address you used to purchase and/or register. If you register for an event with your work email address and create an account with your personal email address, for example, you won’t see your pass in your account. This is because purchases are tied directly to a user’s email address. You will only be able to see the pass you purchased with your work email address if you also create your account with that email address.
- Being logged in to LeaderPass at the time of purchase: For most changes to your account, we ask that users log out and back into LeaderPass. If you have your account open while purchasing a new pass, that change will not be reflected in your account until you log out.
If after checking for these two scenarios you still cannot see your pass, please submit a request to our support team.