If for any reason you log into your LeaderPass and you don't see your new Pass, there are typically two reasons why:
1. Your LeaderPass is attached to your email address, but if you buy a new Pass with a different email, that is the problem. You need to email us at firstname.lastname@example.org and explain what happened. We'll take care of you.
2. If you happened to be already logged in to your LeaderPass account when you bought the new Pass, you need to first log out and then back in so your new Pass can be activated.
It's that simple.